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I was disappointed to have booked so many days in advance to enjoy the Brunch Specials but upon ordering, the staff and Manager both told me there was such a menu and they know about it BUT it was not available and it was A La Carte only. No reason why and they haven't changed this on the Frites Website either. I have a screen shot and upon booking, you can still choose TKO location.I was with my family and I didn't want to escalate trouble since we were starving after a run around the neighbour
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I was disappointed to have booked so many days in advance to enjoy the Brunch Specials but upon ordering, the staff and Manager both told me there was such a menu and they know about it BUT it was not available and it was A La Carte only. No reason why and they haven't changed this on the Frites Website either. I have a screen shot and upon booking, you can still choose TKO location.
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I was with my family and I didn't want to escalate trouble since we were starving after a run around the neighbourhood so we just ordered A La Carte. Food was good and our waitress was attentive and we tipped her accordingly also.
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Garlic Bread - HKD50
Rack Of Baby Pork Ribs - HKD235
Steak & Frites - HKD395

Waffle Bomb Alaska
$125
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WAFFLE BOMB ALASKA - HKD125

Will try another branch and see if they hold up to the promotions as stated on their website.
題外話/補充資料: Better to call up and double confirm their website promotions are valid or not.
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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用餐日期
2020-10-04
等候時間
5 分鐘 (堂食)
推介美食
Waffle Bomb Alaska
$ 125
等級1
1
0
2020-09-27 494 瀏覽
Poor service , left you wait from reservation to food, totally disappointed, dis organized, food maybe good , poor management, They saw you but they just don’t react. Not enough staffs yes, but mainly is no people really working, they just pretended to working there
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Poor service , left you wait from reservation to food, totally disappointed, dis organized, food maybe good , poor management,
They saw you but they just don’t react. Not enough staffs yes, but mainly is no people really working, they just pretended to working there
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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2
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2020-09-27 370 瀏覽
Very poor service. Very long waiting time even for beers, didn’t even serve water. Waiters kept coming back to take our plates and it’s really annoying because we haven’t even finished the food. And one of the waiter move the empty clam shells bowl to other bowl on top of our unfinished food, and mistakenly took the clams from our pasta with his hands ... we haven’t finished the pasta yet!!!For the price and reputation- FRITES TKO really need to train the staff better. There are still so man
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Very poor service. Very long waiting time even for beers, didn’t even serve water. Waiters kept coming back to take our plates and it’s really annoying because we haven’t even finished the food. And one of the waiter move the empty clam shells bowl to other bowl on top of our unfinished food, and mistakenly took the clams from our pasta with his hands ... we haven’t finished the
pasta yet!!!
For the price and reputation- FRITES TKO really need to train the staff better. There are still so many empty tables and seems like the waiters want us to leave badly!!! We were there to enjoy our time - remember that !!
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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等級2
8
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2020-09-14 763 瀏覽
You would have seen in my previous review there were some very hangry comments. Of course these still stand however after several rounds of orders it became clear that most of the delay and missed communication happened in the kitchen rather than with the waiters. The tables around us eventually experienced long order delays as well and although the waiters kept apologising and rushing our orders, it seemed like the kitchen only had limited capacity. Perhaps opening day brought with it certain c
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You would have seen in my previous review there were some very hangry comments. Of course these still stand however after several rounds of orders it became clear that most of the delay and missed communication happened in the kitchen rather than with the waiters. The tables around us eventually experienced long order delays as well and although the waiters kept apologising and rushing our orders, it seemed like the kitchen only had limited capacity.

Perhaps opening day brought with it certain challenges, but as a franchise that has 6 shops in HK I would expect better from the kitchen. The food was reasonable, the bread was great, however quite a few mussels were not fresh and tasted so weird we had to spit them out.

Please can the restaurant managers conduct a thorough review to the food, kitchen operations as well as the order-taking system especially under COVID table-sharing measures. It becomes very frustrating when every order from your neighbour is served to you and you have to look around in confusion every single time.

Before these issues are sorted and reflected in reviews I don’t expect to be returning to dine anytime soon and would caution those who live near and expect a meal with normal serving times.


(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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8
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2020-09-14 263 瀏覽
Absolutely utter confusion in this restaurant. Waitress took our order, we waited 25 minutes under a freezing cold aircon, asked where our food was, and after another 10 minutes of confusion, they realised they forgot to process the order. We did not get served food until more than an hour after being seated, by which time half the restaurant had cleared out and our neighbor who sat down the same time as us was already finished. We asked for 2 glasses of hot water, the waitress tried to pour it
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Absolutely utter confusion in this restaurant. Waitress took our order, we waited 25 minutes under a freezing cold aircon, asked where our food was, and after another 10 minutes of confusion, they realised they forgot to process the order. We did not get served food until more than an hour after being seated, by which time half the restaurant had cleared out and our neighbor who sat down the same time as us was already finished.

We asked for 2 glasses of hot water, the waitress tried to pour it into our already full cups of cold water. They tried taking away a plate with a fork and knife, and tried to serve us our neighbor’s order repeatedly.

Absolutely ABYSMAL service for this price range. TRAIN YOUR STAFF FRITES. Or don’t charge your 10% service fee because THERE IS NO SERVICE.
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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a new western restaurant just opened, so we have booked a table for dinner by openrice, and I got the confirmation email. we arrived 20mins before, they made people wait outside,inside the restaurant it's like a big war .... we told them we have a reservation, they said really?? then left ....so I went to asked other people , wait a while again,one woman who speaks French and English finally came and told us they don't have our reservation, and said: strange, we have closed the booking, how u ca
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a new western restaurant just opened, so we have booked a table for dinner by openrice, and I got the confirmation email. we arrived 20mins before, they made people wait outside,inside the restaurant it's like a big war .... we told them we have a reservation, they said really?? then left ....so I went to asked other people , wait a while again,one woman who speaks French and English finally came and told us they don't have our reservation, and said: strange, we have closed the booking, how u can got it?? and she didn't tell us if we can go to table or no, just said wait ....well,we were a bit lost, the people in the front of us even dispute a bit with the them... after half hour waiting, finally we got a table...very complicated.... then the order,like we use to start from apéro first, but they told us they don't have licence yet, so we can't order beer...oh my God....they are not really ready to open, honestly..... and we wait like 40mins to get all the food ... rib and sausage were ok, moule wasn't so Great
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(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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