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2012-08-31
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It was second time in two weeks that I chose Prime Steak House, at Elements for our Business Meeting Lunch venue. The first visit wasn’t negatively eventful which made me decide on a second visit in less than two weeks. On our second visit for a Business Lunch, I swore I would never visit this restaurant again. Table 41 was reserved for us. Please ask what table you have been allotted and if it’s Table 41 – please do yourself a favour and cancel your reservation. On summer afternoon, Table 41 is
On our second visit for a Business Lunch, I swore I would never visit this restaurant again. Table 41 was reserved for us. Please ask what table you have been allotted and if it’s Table 41 – please do yourself a favour and cancel your reservation. On summer afternoon, Table 41 is an absolute disaster. There is no Air-Conditioning as the sun beats down directly full blast and the table isn’t designed for a Semi Buffet meal without an inconvenience to your other guests at the table. This table is more isolation or to describe it better, “Quarantine”. My request for a table change wasn't received well. In a matter of moments we were totally isolated, had to waive our hands to attract the attention of the servers, had to ask for a bottle of sparkling water to cool ourselves down. We finished our appetizers and no-one had come to even ask about ordering our Main Course. I went down to complain to the Manager dressed in Black about the levels of service we had to endure who then came up himself to take our order.
We were then moved disgustedly to a new table after around 30mins but it was clear, we had upset the staff with this request pretty bad. Their attitude towards our requests, their responses and their behaviour spoke volumes and was deplorable.
We endured all this during our meal but I left with a promise to make sure people should read about this experience as we were disgusted with this episode and to ensure other's are warned and aware of PrimeSteak house and it's evidently pathetic service levels.
Having run up two separate lunch bills of over HKD 2000, this was truly an insulting experience.
One bitten, twice shy - never again...!
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