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2021-12-21
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Not a restaurant that I would recommend going. For the money that we have spent vs the service that we received. We would’ve expected much better customer service & experience. What is the meaning of “Omakase”? An extremely disappointing meal indeed - I’ve always appreciated the Japanese culture, the people, the food quality & the service…..Japanese is known to be very hardworking, diligent, polite but we felt like we couldn’t appreciate any of the above from the Chef last night. There was n
For the money that we have spent vs the service that we received. We would’ve expected much better customer service & experience. What is the meaning of “Omakase”?
An extremely disappointing meal indeed - I’ve always appreciated the Japanese culture, the people, the food quality & the service…..Japanese is known to be very hardworking, diligent, polite but we felt like we couldn’t appreciate any of the above from the Chef last night.
There was no warm welcoming from the chef, no introduction of the menu whatsoever, we were only told that we had to be out by 8:15pm for another table the moment we started eating at 7:00pm.
Acknowledging the fact that we arrived late for our 6:30pm booking due to the unexpected typhoon and we got lost from the MtR station (2 of us arrived at 6:40 & the other 2 followed shortly), hence we were fine to leave by 8:15pm. However that didn’t give the Chef any reasons for such terrible service/ attitude, and equally we, the customers, definitely don’t deserve it. We paid NOT just for the food - that’s how a fine dining restaurant differentiate themselves from some random local food chain.
Towards the end, we were finishing off the main but the chef could NOT wait to serve us the desert - is this the kind of service that we were expecting? Perhaps NOT - not for HKD2200 per person. We asked the Chef if we had to leave by 8:15pm sharp - his response - wells if you had arrived on time you could’ve stayed longer. Yes, we appreciate that we were late as it was pouring rain and we got lost walking up from MTR, but the Chef could’ve told us nicely, sincerely, politely that there was another booking right after us? Just my two-cent, so for the goodies that are considering this restaurant, you may wish to think about quality of service & food - as a customer, would you like to enjoy/ appreciate the end-to-end experience.
I’ve not talked too much about the food as frankly, there isn’t much to talk about - nothing WOW, and perhaps if the Chef had better/ proper introduction perfect we would’ve appreciated the food more?
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