新斗記 (已結業)

題外話/補充資料： 另以下的3件小事，希望如大家分享！ 事件一 book了位約一班友朋到新斗記飲茶！人到了跟知客小姐報到，得到的回覆是要過半數才能入座！那我只好在門外等夠人才入座，但心想我book定位，人又到左，你又唔爆，為什麼不放我先入坐呢？ 事件2 入座後，我們叫點心......, 點了一客白灼時蔬$32.00，當這客價值$32.00 蚊的白灼時蔬上枱後，我們全枱人都不禁＂嘩＂了一聲＂嘖嘖稱奇＂.這一碟白灼時蔬少得可憐，並且不是一般酒樓用的菜心或芥蘭，而是選用了比較下等的小白菜。即時我們邀請了一位經理來了解了解，他的反應是＂這就是承為$38元的白灼時蔬，要是改用菜心都只是得7、8條。＂最後我們要求退回。 事件3 當吃到一半時，我們開始覺得空調不足，有點悶熱。要求部長開大一點空調，得到的回應是＂你們坐的位置是在角落位，冷氣係差少少架喇！ 食物質素\買相和服務，每項都是重要的原素去吸引街外客，而不是只做街坊生意！ 希望他們能改善檢討！

題外話/補充資料： I made the reservation for the 2nd day of Lunar New Year (11/2) lunch four weeks ago (11/1/2013) through the i-reservation. Suppose it should be ok if I received the confirmation. Right. I was out of town for three weeks and came back to HK on 3/2/2013. Since this is a family gathering for lunar new year, for safe I called to the restaurant to ensure the reservation is secured. I called them on 6/2/2013 and the receptionist said it was ok. Then it should be no problem. Unfortunately, they called me on 9/2 evening around 9pm and told me that the restaurant will not open on 11/2/2013. It is not acceptable. I asked them to get the manager on the phone. Then the manager asked me what happen? What? This is the 2nd time that I experienced the bad communication and management in this restaurant. I asked for the management office telephone. The manager said they didn't have and seemed she didn't want to give me. Anyway. No matter how good the food they have, I will not visit the restaurant. I also understand why large catering group can survive and small business can't. If they don't improve the communication and management, they will be closed within one year. Looking forward...