If you are looking for a place to chill and relax , forget about coming here.
We were celebrating birthday: ordered drinks , dinner and dessert. We were enjoying so much we thought of chilling with shisha and drinks to follow up. HOWEVER We were only given two hours for our celebration, and there’s no flexibility in opening a new table or a new bill despite our willingness to spend the “required minimum charge of 250” on weekend late night following our dinner time.
We OREDERD shisha and drinks after dessert WITHOUT being notified our “table time” is almost over and end up having to leave in a bitter note. Despite trying to explain to manager we would like to extend our stay - we were rejected rudely and confrontationally from staff and manager.
Also, Failure to handle table booking properly :
We made a booking online couple days ahead and was CONFIRMED. However gotten a call at 11 PM ( I know ) the NIGHT before dinner, telling me the booking is not possible - only available an hour later at 9 PM ( for dinner..) THEN on the day of celebration another call to tell me table is in fact available on our original time ......
The whole roller coaster ride leave me with huge disappointment, especially when it was I who decided to spend my birthday celebration here. I am a royal returning customer who loves the food and have bought many friends here. However the customer service is a joke and I will not be returning.
A restaurant which doesn’t wish to maintain their own frequent visitors or do businesses even though we are willing to spend more quality time here is not worth going to.